Help centre
Answers to the questions people ask about FirdawsWay: the adhan, prayer times, the Quran, Premium and more.
Popular questions
- The adhan does not playRun System Health Check first — it tests every cause in seconds.
- Battery savers that stop the adhanExempt FirdawsWay from Android's saver, then your manufacturer's.
- How do I wake up for Fajr?Turn the Fajr adhan on, add the Fullscreen Alert, and stop the battery saver muting it.
- The prayer times are a few minutes offMatch your masjid: set the method and madhab, then fine-tune per prayer.
- The Qibla needle spins or points the wrong wayCalibrate with a figure of eight, and step away from metal.
- I cannot mark a prayer from a past daySeven make-up days a month, free. Watch an ad, or use Premium, for more.
- The Hijri date is a day outSettings › General › Islamic Calendar. Shift it by a day, or let it auto-detect.
- What is FirdawsAI?A companion that answers from the sources, and shows them.
- Writing to usA report needs no account. The chat does, and is one conversation.
All topics
Adhan and alerts
No sound, no alert, or an alert that arrives late.
- The adhan does not play
- Battery savers that stop the adhan
- The fullscreen alert does not appear
- How do I change the Adhan Sound?
- I want an alert without the full adhan
- How do I get a reminder before a prayer?
- How do I wake up for Fajr?
- The adhan plays late, or when I unlock the phone
- Can the app silence my phone during prayer?
- Reminders for adhkar, Jumu'ah, Islamic dates and more
- Prayer alerts on my smartwatch
- Hear about new books, reciters and videos
Prayer times
Times that look wrong, methods, adjustments and location.
- The prayer times are a few minutes off
- Which calculation method should I use?
- Every time shifted by an hour
- I live far north and Fajr or Isha look wrong
- How do I change my location?
- The weather
- The app cannot find my location
- Can I save more than one city?
- Finding a mosque near you
- Seeing a whole month of times
- The sunnah prayers
- Jumu'ah and Surah Al-Kahf
- Keep the next prayer's countdown on screen
Qibla
The compass will not settle, or points the wrong way.
Quran and audio
Riwayat, reciters, tafsir, khatma and playback.
- Switching between Hafs, Warsh, Qaloon and Duri
- Changing the font, the size and the translation
- Turning pages with a keyboard, mouse or trackpad
- Downloading a reciter for offline listening
- Reading the tafsir of an ayah
- The recitation stops when I lock the screen
- How does the khatma plan work?
- Saving an ayah, and finding it again
- Memorising with the hifdh mode
- The short recitation videos
- Notes on an ayah
- Using FirdawsWay in the car
- Listening to live Quran radio
FirdawsAI
What it answers, what it will not, and the daily limit.
Hadith and learning
The narrations, the books, the 99 Names, and the path for new Muslims.
Adhkar and Tasbih
Morning and evening adhkar, favourites, and the counter.
Tracker, XP and badges
Marking prayers and fasts, streaks, levels and leaderboards.
Games
The 13 games, playing online, and blocking somebody.
Ramadan and the Hijri date
Imsak and Iftar, Taraweeh, and moon-sighting adjustments.
Account and sync
Signing in, what syncs, invites, and deleting your data.
Widgets and watch
The home-screen widgets and the watch app.
Something else
Language, ads, offline use, and anything not covered above.
- What's in FirdawsWay?
- Take a tour of the app
- What works with no internet?
- Why does the app ask me a question?
- Changing the app language
- Going back with a keyboard or mouse
- Watching Haramain Live
- FirdawsWay on Android TV
- FirdawsWay on Apple TV
- Why are there ads?
- The Zakat calculator
- “Update required”
- Writing to us
- Where can I watch the video guides?